Refund policy

Return & Refund Policy

At our store, customer satisfaction is important to us. We want you to shop with confidence and have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns for eligible products that meet the following conditions:

The return request must be made within 7 days of receiving the product.
The product must be unused, unworn, and in its original condition.
All original tags, labels, packaging, accessories, and free gifts (if any) must be included.
The product must not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse a return if the product does not meet these eligibility requirements.

2. Return Timeframe

You may request a return within 7 days from the date you receive your order.

To initiate a return, please contact us at:

Email: arshaykhatri024@gmail.com
Phone: 9667423140

Please include your order number and the reason for your return when contacting us.

3. Refund Process

Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

If your return is approved:

Your refund will be processed through the original payment method, where applicable.
Refunds will be initiated within 3–5 business days after the returned product has been received and inspected.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

4. Exchange Options

If you received the wrong product, the wrong size, or would like to exchange an eligible item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer:

A replacement with a similar product, subject to your approval, or
A refund, where applicable.

5. Damaged or Defective Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible at:

Email: arshaykhatri024@gmail.com
Phone: 9667423140

Please provide your order number along with clear photos or videos of the product and packaging, if requested.

After reviewing the issue, we will arrange an appropriate solution, which may include:

A replacement product
An exchange
A refund

For approved damaged or defective product claims, return shipping costs may be covered by us.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

Products that have been used, worn, washed, or damaged after delivery
Products without original packaging, tags, or accessories
Personal-use or hygiene-related items, where applicable
Customized or personalized products
Clearance, sale, or specially marked non-returnable items
Gift cards or digital products, where applicable

Please check the product description before placing your order.

7. Return Shipping Costs

Unless the product is damaged, defective, incorrect, or otherwise eligible for a free return, return shipping costs may be the responsibility of the customer.

If the return is due to our error, such as receiving an incorrect or defective product, we may cover the applicable return shipping costs.

Original shipping charges, if any, may be non-refundable unless the return is due to our error or as required by applicable law.