Terms of service

Here is a comprehensive and readable Terms of Service template for your Indian e-commerce store:

TERMS OF SERVICE

Welcome to [Sastify]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Throughout these Terms, "[Sastify]", "we," "us," and "our" refer to the owner and operator of the Store. "You," "your," and "customer" refer to any person accessing or using our website or purchasing products from us.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. ACCOUNT TERMS

You may be required to create an account to access certain features of our website.

You agree to:

  • Provide accurate, complete, and current information.

  • Keep your account information updated.

  • Maintain the confidentiality of your account credentials.

  • Accept responsibility for activities conducted through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must not create an account using false information or impersonate another person or entity.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or are involved in fraudulent, abusive, or unlawful activity.

2. PRICING AND PAYMENT

All product prices displayed on [Sastify] are subject to change without prior notice.

Prices may include or exclude applicable taxes, shipping charges, handling charges, or other fees, depending on the information displayed at checkout.

You agree to provide accurate and complete payment information when placing an order.

We may offer payment methods through third-party payment providers. By using these services, you may also be subject to the terms and conditions of the relevant payment provider.

We reserve the right to:

  • Correct pricing errors.

  • Cancel orders affected by incorrect pricing.

  • Refuse or cancel transactions suspected of fraud or unauthorized activity.

  • Modify available payment methods when reasonably necessary.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed in accordance with our applicable refund policy and payment processing procedures.

3. PRODUCT DESCRIPTIONS AND AVAILABILITY

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your device or screen settings.

  • Actual products may differ slightly from photographs or images.

  • Product packaging may change without prior notice.

  • Certain product specifications or descriptions may contain minor errors or inaccuracies.

  • Product availability is subject to change.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.

We do not guarantee that every product description, image, or other content on the website will always be completely accurate, current, or error-free.

4. ORDER ACCEPTANCE AND CANCELLATION

Submitting an order through our website constitutes an offer by you to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, refuse, limit, or cancel an order for reasons including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment authorization issues

  • Suspected fraudulent activity

  • Errors in the order

  • Violation of these Terms

  • Legal or regulatory requirements

If we cancel an order after receiving payment, we will process any applicable refund in accordance with our refund procedures.

We may contact you using the contact information provided with your order if additional verification or information is required.

5. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Estimated delivery timelines are estimates only and may vary due to factors including:

  • Delivery location

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Operational issues

  • Events beyond our reasonable control

Unless otherwise stated, delivery may take approximately [7 Business Days].

We are not responsible for delays caused by third-party shipping or logistics providers or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related reasons, additional shipping charges may apply where permitted.

6. RETURNS AND REFUNDS

Our returns and refunds are governed by our applicable Return and Refund Policy.

Where eligible, customers may request a return, replacement, exchange, or refund in accordance with the conditions and timeframes specified in our Return and Refund Policy.

To be eligible for a return or refund, customers may be required to:

  • Contact us within the applicable return period.

  • Provide proof of purchase.

  • Return products in their original condition, where applicable.

  • Return products with original packaging, tags, accessories, or other included items where required.

Certain items may be non-returnable due to their nature, hygiene, customization, use, or other reasons permitted by applicable law.

Refunds, where approved, may take [REFUND PROCESSING TIME] to be processed after the returned product has been received and inspected.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable Indian law.

7. PROHIBITED USES

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation.

  • Provide false, misleading, or fraudulent information.

  • Impersonate another person or entity.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful software.

  • Use automated systems to access our website without authorization.

  • Copy, reproduce, distribute, or exploit website content without permission.

  • Use our services for fraudulent transactions.

  • Harass, threaten, abuse, or harm our employees, representatives, or other users.

  • Engage in any activity that could damage, disrupt, or overload our website or systems.

We may suspend or terminate access to our website if we reasonably believe that these Terms have been violated.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on [Sastify], including text, graphics, logos, designs, images, product content, website layout, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

You may use our website and content solely for lawful personal and non-commercial purposes.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, services, payment providers, social media platforms, or other services.

We do not control and are not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

10. DISCLAIMER OF WARRANTIES

Our website and services are provided on an "as available" and "as is" basis to the extent permitted by applicable law.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors.

  • All product information will always be completely accurate.

  • The website will always be free from viruses or other harmful components.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, [Sastify], its owners, employees, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use or inability to use our website.

  • Delays or interruptions in website availability.

  • Errors or inaccuracies in website content.

  • Unauthorized access to information where reasonable security measures have been implemented.

  • Actions or delays of third-party service providers.

  • Events beyond our reasonable control.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful under applicable Indian law.

12. INDEMNIFICATION

You agree to indemnify and hold harmless [Sastify], its owners, employees, affiliates, and service providers from reasonable claims, losses, damages, liabilities, and expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of our website or services.

  • Your violation of applicable laws.

  • Your infringement of another person's rights.

This section shall apply to the extent permitted by applicable law.

13. PRIVACY

Your use of our website is also subject to our Privacy Policy.

By using our services, you acknowledge that personal information may be collected and processed in accordance with our Privacy Policy and applicable law.

14. MODIFICATIONS TO THESE TERMS

We reserve the right to update or modify these Terms from time to time.

Any changes will become effective when the updated Terms are published on our website, unless otherwise required by applicable law.

The "Last Updated" date at the top of these Terms will indicate when they were most recently revised.

We encourage you to review these Terms periodically.

15. TERMINATION

We may suspend or terminate your access to our website or services if:

  • You violate these Terms.

  • We suspect fraudulent or unlawful activity.

  • Your actions create a security or legal risk.

  • We are required to do so by law.

Termination of access does not affect any rights or obligations that arose before termination.

16. FORCE MAJEURE

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, internet failures, government actions, pandemics, or other unforeseen events.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms, our website, products, or services shall be subject to the jurisdiction of the competent courts located in [Gurgaon/Gurugram, Haryana, India].

Nothing in this section limits any consumer rights or remedies available under applicable Indian law.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall continue to remain in full force and effect to the extent permitted by law.

19. CONTACT INFORMATION

If you have questions, concerns, or complaints regarding these Terms or our services, please contact us:

Store Name: [Sastify]

Email: [arshaykhatri024@gmail.com]

Business Address:
[House No-1015, First Floor, C Block, Near Pragati Hill Society, Sector-47, Gurgaon, Haryana-122018, India]

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, and any other policies published on our website, constitute the agreement between you and [Sastify] regarding your use of our website and services.

By using [Sastify], you acknowledge that you have read, understood, and agreed to these Terms of Service.

You can publish this under your Shopify store's Terms of Service policy section. I can also create a matching Shipping Policy and Contact Us page for Sastify in the same professional style.